US Shipping Policy:
At Kollections by Natalie, we want to ensure that your shopping experience is as smooth and convenient as possible. Here are some important details about our shipping process:
Shipping Carriers and Rates
We primarily use USPS (United States Postal Service) and UPS (United Parcel Service) as our trusted shipping carriers. The shipping rates for your order will be determined based on the carrier's pricing, location, and the weight and dimensions of your package.
Order Processing Time
Once your invoice has been paid, we aim to have your items shipped within 24-48 hours. Please note that our mailings are typically carried out from Monday to Friday.
Tracking Your Shipment
For your peace of mind, we provide a tracking number for all orders. This tracking number allows you to monitor the status and progress of your shipment. Once your package is handed over to USPS or UPS, you will receive an email notification with your tracking information.
Responsibility Upon Handover
Please be aware that once your package is handed over to USPS or UPS, Kollections by Natalie is no longer responsible for the package. Any inquiries or issues related to the delivery should be directed to the respective carrier using the provided tracking number.
Insurance for Priority Packages
All Priority packages shipped through USPS or UPS are insured, providing added protection for your valuable items.
We make every effort to ensure timely deliveries. However, please understand that we are not responsible for delays caused by factors beyond our control, including inclement weather, holidays, natural disasters, or carrier-specific delays. It's important to note that holidays do not count as business days in terms of shipping times.
If you have any questions or concerns about your order's shipping status or encounter any issues with your package, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Kollections by Natalie. We appreciate your support and look forward to delivering fashionable empowerment to your doorstep with care and efficiency.
INTERNATIONAL SHIPPING : Additional rates may apply.
International shipping charges will be determined based on shipping destination. Delivery can take between 10-14 business days. We do not offer expedited delivery on international shipping.