Returns and Exchanges
Website Purchases:
At Kollections by Natalie, we want you to be completely satisfied with your purchase. If you are not entirely happy with your eligible items, we offer a hassle-free exchange policy. Please note that we do not offer refunds.
Eligibility for Exchange
- Store Credit Only: Eligible items may be returned for store credit ONLY. We are dedicated to ensuring your satisfaction and providing you with an opportunity to find the perfect pieces in our collections.
- Final Sale Items: Swimsuits, Bodysuits, Sale Items, and Accessories are considered FINAL SALE and are not eligible for exchange (NO EXCEPTIONS). Please make your selections carefully for these items.
Exchange Period
You have 7 days from the date you receive your item to initiate an exchange. To be eligible for an exchange, the item must be in its original condition, unworn, unwashed, and have all product tags attached.
Store Credit Issuance
Once your returned item is received and processed, we will issue a store credit in the form of an e-gift card to the email address on file. The store credit amount will be equal to your 'sub-total' and will not include shipping costs.
Return Shipping Costs
Please note that the customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
How to Request an Exchange
To initiate an exchange, please follow these steps:
- Send us an email at hello@kollectionsbynatalie.com with your request for an exchange.
- Provide a receipt or proof of purchase along with the reason for the return and a picture of the garment.
- Our team will evaluate your request and provide you with the return address if the return is approved.
Return Policy Guidelines
We reserve the right to refuse any return if:
- The item appears damaged or worn.
- The request for return is made after the 7th day from the date you receive your item.
- The item is a final sale item (Swimsuits, Bodysuits, Sale Items, and Accessories).
Non-Refundable Fees
Please note that shipping and handling fees are non-refundable.
Live Sales: ALL SALES FINAL
Tracking Your Shipment
Once your item has been shipped, we will provide you with an email containing tracking information so you can monitor the progress of your delivery.
Thank you for choosing Kollections by Natalie. We are committed to providing you with a seamless shopping experience and exceptional customer service. If you have any questions or need further assistance, please don't hesitate to contact us at hello@kollectionsbynatalie.com. Your satisfaction is our priority.
US Shipping Policy:
Shipping Information
At Kollections by Natalie, we want to ensure that your shopping experience is as smooth and convenient as possible. Here are some important details about our shipping process:
Shipping Carriers and Rates
We primarily use USPS (United States Postal Service) and UPS (United Parcel Service) as our trusted shipping carriers. The shipping rates for your order will be determined based on the carrier's pricing, location, and the weight and dimensions of your package.
Order Processing Time
Once your invoice has been paid, we aim to have your items shipped within 24-48 hours. Please note that our mailings are typically carried out from Monday to Friday.
Tracking Your Shipment
For your peace of mind, we provide a tracking number for all orders. This tracking number allows you to monitor the status and progress of your shipment. Once your package is handed over to USPS or UPS, you will receive an email notification with your tracking information.
Responsibility Upon Handover
Please be aware that once your package is handed over to USPS or UPS, Kollections by Natalie is no longer responsible for the package. Any inquiries or issues related to the delivery should be directed to the respective carrier using the provided tracking number.
Insurance for Priority Packages
All Priority packages shipped through USPS or UPS are insured, providing added protection for your valuable items.
Delivery Timeframes
We make every effort to ensure timely deliveries. However, please understand that we are not responsible for delays caused by factors beyond our control, including inclement weather, holidays, natural disasters, or carrier-specific delays. It's important to note that holidays do not count as business days in terms of shipping times.
Contact Us
If you have any questions or concerns about your order's shipping status or encounter any issues with your package, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Kollections by Natalie. We appreciate your support and look forward to delivering fashionable empowerment to your doorstep with care and efficiency.
INTERNATIONAL SHIPPING : Additional rates may apply.
International shipping charges will be determined based on shipping destination. Delivery can take between 10-14 business days. We do not offer expedited delivery on international shipping.
